| Address: | Trivandrum | | Website: | Sony.com |
With disappointment I am sending this mail.My home theatre HTIV300 is eligible for home service and I have booked home service through toll free no 3 weeks back.
I got a call from service centre trinity solns asking me to bring the system to their service centre as there are limited field staff to provide service at my residence. I told the person I am not intrested in bringing my system to the service centre and as I am eligible for home service and I want to get it repaired at my residence. After lengthy dilagoues they finally send a technician and he reached my home and opened the system and he told me he has to take it to the service centre to rectify the problem and he couldn't exactly identify the problem. I told him as I do not want to take the system to their service centre and want to rectify it at my residence he connected his superior over phone .His superior told me they can rectify the issue only in the service centre and if I am not giving the system they cannot get it repaired.
My system SONY DTH 5 is elegible for home service and I do not want to take it to the service centre as I heard for minor issues they are asking to change the entire board and charge clients exorbitantly.
I am using more than 3 Sony products for the last 20 years and totally disappointed with the attitude of service persons reluctance to solve the problem in my residence even my system is eligiblefor homeservice and I am ready to pay for it. I don't understand why these people are so adamant in taking the system to the service centre to find the error.Either these service persons does not have necessary skills to identify the problems at customers premises or they lack the skillset to do it.I request you to send properly trained technician to identify the problem with my system and get it solved in my residence and I will pay for it.I Request you to send skilled people with required tools who can sort out the exact problem and get it cleared in my residence instead of taking the system to the service centre and in their customer restricted zone they blindly asking the clients to change the entire board for minor issues which I heard from persons with bitter experiences before .
Kindly go through the testimonials in the attachment and do the needful to get my issue resolved at the earliest
Regards
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