Sony India — Disgraceful service

Address:

Ernakulam, Kerala, 682016

My TV got some kind of audio problem so we sent it for servicing on 9th of December. After a week they called saying they will require a part replacement and for that they will need advance for ordering and the part may come aftr 10 days from ordering. I agreed for that also. Its 25th today, they haven't even come for taking the advance, giving very disappointing excuses such as they were busy. This is highly disgraceful and intolerable.i even complained to the company they say they will come and get the advance, its been more than 3 days still no one has come. With this kind of service I'm pretty sure i would never buy any product from this company and would never recommend also. Very much disappointed.