Sony India — Dishonor the complaint by sony india toll free customer care from 6/8/2016

Address:

686603

I have purchased a sony tv KLV 32 R 402 A . (Sl.No.4315787) from sony kottayam through pittappallil agency Ettumanoor KTM on 12/9/2013.on 02/8/2016 the display of the tv get damaged and no display.As per version of Madona customer care, KTM I shipped it to KTM.They told that the tv set will be sent to madona Vytila, EKM for repairing.More over if the Parts is not available the tv will be replaced by realising the cost of the damaged parts. and collected Rs, 1000/- as advance.
But I am calling to KTM, Vytila and Toll free No, [protected].but no fruitful replay from anywhere.till date ie. on 1/9/2016. Neither the parts repaired nor replaced the tv set. What can I do for it?
What a pity on my belief being a trusted company ? give a satisfacory replay to me [protected] /[protected]