Sony India — display panel problem

Address:

Maitree Vihar, Khordha, Odisha, 751023

We have purchased sony led bravia vide model no. Klv 32 r 482b in jan'15 and registered a complaint of blur screen and blinking red / green light on 2nd nov vide complaint no. 56999888 which has been attended by sony customer care on 5th nov'19 after lot of follow up. After inspection technician told us that there is a problem in panel which needs to be replaced and will get a call from service center regarding cost of replacement of panel. I am very much disappointed that there is no call received from sony customer center and when we follow up over phone it was told that the said model has been discontinued and will not get any new panel for replacement and advised us to buy a new led tv on 30% discount.

The statement of sony service center is quite shocking and unacceptable at all. Not able to understand how come sony as a reputed company sell the product w/o maintaining spares and how suddenly such problems arises which put a question mark on the product quality and after sales service. Even this was not told at the time of purchase that this model will be discontinued and spares will not be available otherwise i would definitely gone to any other brand.

We as a medium class family bought first led tv by saving our hard earn money, month on month basis with a faith on sony and never expect such kind of problem at the time of purchase.

The statement of sony service center to buy a new tv is very easy and never think how a medium class person will arrange money for the same and why only 30% cost to be deducted at the time of new led tv purchase and why i should trust sony further.

I think there is no transparency kept at the time of selling products by sony and keep costumers in dark to sell their product just like that, which is a case of cheating and breach of trust to a reputed company like sony.

I urge consumer forum and sony company to get my tv repaired at a reasonable rate as it will be very painful for me and my family to incur the cost for a new tv.