Sony India — dust inside led tv

Address:	262402
Website:	LED TV

Reminder – 2,

Dear sir,

By assigning the query to service center is not helping out the purpose. Regarding the complaint no – 49054371, i have explained the customer assistance executive regarding my problem, she told me that explain your problem on mail id she provided. But rather providing any solution simply transfer to service center and they call me on explain the problem of dust inside the screen they told me to bring my set to service center as usual which i was doing from last three years. They clean the same by charging the service fee 1000 /- rs with out removing the problem from the root. I was yet not able to know the company service towards the customer. I was just fed up with the useless communication from the sony customer cell without giving any proper solution. Now i am looking for the higher authority in sony and going to lodge a complaint in consumer court regarding the harassment from the company with out solving my problem. Rather providing useless solutions.

Regards,

Deepak bhardwaj

[protected], [protected]

My earlier detailed communication –
Dear sir,

I have purchase sony tv model no – klv – 32r402a, s. N. 5404472, on 31 st oct – 2013 from haldwani uttrakhand. I have started facing problem of dust particle accumulation after three years from the date of purchase. The dust was cleaned with a regular interval of after every year since than from led screen of tv by taking the set to service center. It was assured me when i take the tv to service center that the dust will not accumulate further after attending the complaint at service center. But i was just fed up with buying of sony tv that the problem is getting repeated with a span of 10-12 months since than and i was paying the rs 800 – 900 every time to service center with out being resolved the problem from root. I have just get cleaned the dust in sept 2017 last year but again the dust appear inside the led screen. The problem is getting aggravated since i just take the tv at service center first.
Can you provide me the permanent solution for that problem so i get relived from that problem. Now my perception is that sony just making fool to people by lunching the defective models in the market and providing