Sony India — dvd loading defect

Address:

26 west chittrai street near meenakshi temple, Madurai, Tamil Nadu, 625001

Good evening, this is to inform u that i bought sony dvd last year under warranty. I regret that while using such a good brand went through with loading defect during warranty period in the mean time i went to city electronics, under sony authorisation centre madurai. During inspection they informed me that its lens needs to changed, they did so and they did not cost me anything. Now after using three months again it happened with same loading defect, then again it was checked by an engineer, it became normal in function, but now they called me that i need to pay around 2800. Now i request u to kindly look into the matter and give them instructions that not to be rude with customers, which they have done to me. Plz sort out the matter without big issues and be relevant in future.