Sony India — E5363/Xperia/C4/DS/Black .....cont

Address:

Ghaziabad, Uttar Pradesh

I had purchased mobile model: E5363/Xperia/C4/DS/Black on 31st July 2015 and since then I was not getting the services for what I had paid. Presently, the mobile is under observation and repairing mode at service Centre NRI Electronics Ghaziabad since 5th sep 2015 to till date (i.e 24 sep 2015). Whenever I talked to costumer care I was told that you have to wait and service requires time and you advised to have the patience. My registered inquiry regarding this is : 1-[protected] in SONY India My complaint is that is it fair to wait for so long time for getting the services for what I had paid to company. Why I am not getting the new product if it is taking so long time. I am totally hopeless regarding the service and I also would like to recommend all other users that please do not purchase this product because service center is also hopeless in that product because the technicians had tried two times but failed till date.