Sony India — escalating existing case

Address:

Rangareddy, Andhra Pradesh, 500072

Hi sony india,

I holding an sony hx50v camera, given to sony authorized service center, hyderabad, due to problem - "reinsert memory card error and hand wheel controller mall functioning" on 03rd jun 2017, ref job num # j71353899.

Initially when i given camera to them, they said there is problem with software, need to be updated/reformatted.

Its been 135 days, the camera still in service center only, every time (More than 5 times) when i called them they saying " there is another problem with camera, some or other parts need to be replaced, now they are quoting approx 4500/- for my camera. I don't know what exactly happening on this case.

Sony india - i would expect to answers for below questions?

1. Where is transparency between customer and service center? Because initially its software issue, then turned into part replacement, with charge of 4500/-?

2. Where the company is taken care/tracking mechanism of all these requests? Because my case has been opened since 135 days?

3. Where is the communication mechanism to customer? Because there is no communication to me on my request?

4. Why should i wait so so long time - 135 days for camera repair, and that too much of charges? What sony company or service center going to compensate for this delay or their poor services?

I would expecting to answer all my 4 questions without any miss.