Sony India — escalation - sony bravia klv-32w562d fhd led tv panel damage related

Address:

Kolkata, West Bengal, 700099

Dear all,

This is in reference to attached invoice and Sony KLV-32W562D FHD LED TV.

I bought this Sony BRAVIA TV under 2016 Independence Day offer from eZone South City Mall, Kolkata on 16/08/16.

When I bought the product I knew that I am buying the best n latest product with high cost n without having second thought and suggested by eZone staff. I could have bought same featured TV at lesser cost around 20k however I decided to go for best brand Sony.

I am facing the issue of horizontal line & blinking when I switch on the TV. Then I called Sony service call center and simultaneously booked executive assistant through service ref. #[protected]refer feedback from Sony executive). The executive checked TV on 22/09/18 and told me that the Panel got damaged. Then I asked me what is the cost of Panel and he replied saying the cost would be around 12k.

Then I thought I got cheated by the brand by Sony. I should have bought have bought other brand TV instead of paying 35k to Sony to whom we can't trust.

Now I want Sony to repair or replace my TV immediately without any charges.

Warm regards,
Pradip Bidyanta
[protected]