Sony India — Ever worst service of Sony Service CentreJob Sheet No W[protected] &W[protected]

Address:

641001

Hi All,

No one had called me at the call back request..

I would like to have the appelate escalation desk and also your ceo mail id for the ever worst service.

[protected] / [protected]. On 29th August i again called up your call centre and raised the issue.

But the person had refused to provide the required mail id ..

I had got a call from your service centre asking to take back the mobile, When i told about the escalation sent they are mentioning that there is no communication sent from your end.. How is it possible.. so you never question your service centre is what i come to understand..

It is been 1 month from now.. and my works are gettting struck with the issue still left unresolved which makes me physically tired by following it up with you people for a solution and facing mental agony.

Regards,

Gomathi

----- Forwarded Message -----
From: "questions.[protected]@support.sonymobile.com"
To: [protected]@yahoo.com
Sent: Monday, August 29, 2016 1:29 PM
Subject: Sony Xperia Contact Center, Service Request: 1-[protected]

Sony Mobile

SupportSign upSoftware Update

Dear Sony Xperia customer,

Greetings from Sony Xperia support.

We value the importance of your concern and regret for the inconvenience.

In response to your query regarding Xperia T3, we would like to inform you that we have tried contacting you on [protected], but call not connected thus we were not able to communicate, so we would request you to revert with appropriate timing or alternative number to communicate and assist you in better possible manner.

If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected] & press 1 for Xperia (Working Timings-9:00am to 9:00pm: Mon-Sun). Alternately, you can email us at questions.[protected]@support.sonymobile.com

For the latest news, information and product support please visit www.sonymobile.com/in

Thank you for contacting Sony Xperia Support.

Always looking to serve you better.

Kind Regards,
Sheen John

Sony Xperia Customer Services

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-----Original Message-----
From: [protected]@yahoo.com
Sent: 8/29/2016 10:59:49 AM
To: "questions.[protected]@support.sonymobile.com"
Subject: 1-[protected] : Service Request Number

hi all,

I have raised my query to multiple forums .

Is there anyone to address my query

Regards,

----- Forwarded Message -----
From: gomathi latha
To: "questions.[protected]@support.sonymobile.com"
Sent: Friday, August 26, 2016 6:23 PM
Subject: Job Sheet No W[protected] &W[protected]

Hi,

With ref to the above sub on the job sheet numbers.

the first complaint launched on 29 - jul -2016 for the reason sim card not deducted. They informed there is a prob with the sim and informed to change it. Post changing also we found the same issue and submitted the handset to the service centre on 29th jul 2016 with jo sheet ref no :W[protected] wherein it was informed that they need to upgrade the software and gave back the mobile with charges collected and software was updated as per the info given from service centre.

We found data not getting connected and went back on the same day wherein they changed the settings and gave and informed data would work.

Next day on 01-aug again we dropped in to the service centre with the same issue when the executive who had attended used abusive words and informed that we had done something wrong which made me very irate and asked him to keep the phone under observation and let know what is the issue. They took the phone back and reupdated the software without our knowledge and charged us additionally again for which we denied paying.

Post observation they called the next day informed phone didnt have a problem and asked to take back.

Later they again called and informed mother board problem need to pay 7K +...

My question to sony is

1. why is such treatment provided to customer

2. Is this the right Words utilised and right service provided.

3. if there is a mother board problem then why was it mentioned software not updated at the initial stage or during the second time

4. Why are you telling now it is a mother board problem . Is it because i raised the issue of me not being treated properly?

5. I would not accept it as a mother board issue as the phone was on when i gave the second time also.

6. If mother board issue does sony gives the customers such a handset which works only for 2 years even when we had bought the latest costliest model. If so you could have adviced us to buy cheaper handsets which will last even longer than the brand new one of yours.

I need an immediate revert for all my queries. And i would opt the senior executives to handle my issue.

P.S. I would require the handset back in good condition as i had given Rectify my error and not to damage my mother board just because i questioned you people for the worst service we had.

Call me at [protected]..

Regards,

Gomathi