Sony India — Extended Warranty Claim

Address:

Mumbai City, Maharashtra

Dear Sir or Madam: I had purchased Sony Vaio laptop item #54599928 model SVP1321XPNB serial # 0000908 vide Invoice # 178/14-15/B dated 16 Apr 2014 with an extended warranty item # VAIO-W-3 for 2 years under the same invoice of M/s Sidhansh Electronics Private Limited, CBD Belapur, Navi Mumbai 400614. The laptop reported problem of fan noise which was given to Sri Sai Electronics, Vashi, Navi Mumbai for necessary repairs vide their Service Job Sheet # J51708760 dated 14 Jul 2015. Now the service centre asked for the extended warranty card, which I said was not provided to me at the time of purchase. Then I contacted the sales dealer who said that they give the warranty card immediately to consumer and send another copy to Sony for their records. Dealer confirms that even Sony has not received copy of my warranty card. It has been 9 days today that I am made to live without my laptop due to which I am not able to work at all. I am surprised that if I am able to produce the invoice which states that I have purchased and paid for the extended warranty for two years, then in this digital world why Sony records do not reflect the same. Morevoer, why do a hard copy of the warranty card is required. I once again confirm that the said warranty card was never handed over to me, nonetheless, assume that it was given to me and I have lost it, then what is the recourse? Even if a person looses any document in India or anywhere globally a duplicate can be procured like birth/death certificate, educational qualifications, passports, et al... Then this is simply a warranty card... I request you to please step in and resolve the matter immediately without further delay as I have already suffered a lot and that too being hard core Sony addict... Arun Arora +91 [protected] [protected]@absolutesurveyors.co.in