[Resolved]  Sony India — Extremely poor after sales service

Address:

Alappuzha, Kerala

TO,
Sony India

On 07-May-2013, I purchased one LED 3D TV (KDL-32HX750), Serial number 3043188 from Saudi Arabia, Jeddah, and brought to India. On installation it was found working properly. After one year of well viewing and immediately after the warranty period expired, the product was not working properly. I registered a complaint to the authorized service centre Madonna Care Centre 26/170, Ramanchira, M.C.Road, Thiruvalla-689101, Kerala, India. They advised me to bring the television and it was repaired after one week of which the job card number is 41097266. They charged me Rs.11390 for t-con board and ba board on the date of[protected]. After one month, one black line was appearing on the display. I informed them and one technician reported from the service centre and after his inspection he told me that it was because of panel problem and need to change the panel worth Rs.17000 + service charge . I agreed for that but after two- three days he told me that the panel is not available in the market and I should try to replace the set.The dealers are providing me a 25 % that may be approximate value 7500 Rs for my Tv. I am unable to replace it in India as I purchased the same from Jeddah SR 2800.
It may be worth of Indian money Rs. 43000 and now I spent additional amount of Rs. 11390 in India for repairing . Even after the repair they are insisting me to spend Rs.17000 for panel. . It is important to mention here is that all the products I purchased are of Sony make because of the reliability. But after this incident how can i be reliable with Sony product. I am dissatisfied with this dealing and the inconvenience caused due to comply with the advice of your authorized dealer which is of no use to me.
Kindly go through my grievance as mentioned above and provide me a better opinion and take necessary steps so that I can act on your advice to get rid of the problem with this TV set
KINDLY PROVIDE ME THE PANEL, I DONT WANT TO REPLACE MY TV, WHY SONY IS PROVIDING SERVICE CENTRE WITH OUT ANY SERVICE PARTS, I NEED TO REPAIR MY TV THATS ALL . I LOST THE RELIABLITY OF SONY BECAUSE OF DEALING AND THE INCONVENIENCE CAUSED DUE TO COMPLY WITH THE ADVICE OF YOUR AUTHORIZED SERVICE CENTRE WHICH IS OF NO USE TO ME
Ratheesh Balakrishnan
ushas
choolatheruvu p.o
muthukulam north
alapuzha
[protected]