Sony India — failure in the display panel of sony led tv

Address:	560050
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I, k. Raghu, bought sony led tv – model no.: klv-32ex330 on 28.10.2012 from e-zone, jayanagar, bangalore (Karnataka) vide invoice no.:[protected].

This was my 2nd sony tv and the earlier one was 14” small tv which is still running superb. Moreover, i am sony buff and all my other electronic gadgets are from sony like; starts from pen drive, sony experia mobile, sony mini hi fi audio system, digital camera to handycam etc.

But, i am heavily disappointed with the recent technical failure occurred in my new led tv (Mentioned above) which is not even completed 05 years. The tv was getting off and on automatically and this continued for few days in the last month.

I, have contacted sony service help line number and registered complain on the issue. On 07.07.2017 a technician from your sony authorized service centre by the name: abhivrudhi tech had visited, inspected the tv and gave a report saying part no.: a188976a p-mod (Ssls320nn01) has to be replaced and in the general terminology, he named the display panel has gone and has to be replaced which is estimated at rs. 11, 000/-.

I, was really shocked to see this and i was unable to digest how come a world leader in av produces tv with a substandard components which can lost in just four to five years. This is unbearable and unjustifiable. Why should one prefer a company like sony for their electronic gadgets when products are available at 33% lesser than sony in the market?

Now, my sincere request is to consider this issue under (Abnormal wear & tear), get it rectified at foc (Free of cost) on high priority and oblige. I will be great full ever to sony if this is done and i will continue as a loyal customer for sony.

Hope, my request will be considered and do the needful immediately. I, am looking forward for your earliest and favourable reply.

With regards,