Sony India — Fake Commitments / Pathetic CS.

Address:

Thane, Maharashtra

Dear Team, It brings me ultimate pleasure to inform you that you all were yet successfully making one more fool of your customers.Its just sad to know that so called SONY which i assumed to be a better brand is nothing but just a cheap phone brand as good as chinese phones.How can your customer service is pathetic i mean pathetic is again not the word its just . Your customer service rep are just useless just like your phones.Coming to the topic.I purchased a Sony Xperia Z2 phone on 22nd Jan 2015 less than 3 months and phones get screwed and I get no warranty Why?Your biggest USP turns out to be the biggest disappointment Why? Your so called Water resistant phone is nothing but one of the worst ideas of marketing.I need to know how can your Phone which says is so called resistant phone gets spoil because of liquid damage even after reading and following all the instructions.What Happened?My phone fell in water and accidentally before it could sink i got hold of it and wiped it with dry cloth this happened on 11th evening and after wiping phone started functional i used for that complete day and the next day morning phone started acting weird i was shocked i thought it was a water resistant phone but no it was just a fake promise.What I did?I approached the customer service center Thane Eternity mall for support to my surprise I saw at least dozens of people in the service center with 2 dumb CSR sitting on the counter who themselves were looking clueless as i waited for almost an hour and saw not even a single customer went smiling so that says it all "SONY' I need not exaggerate on it about your world class pathetic customer service.I was addressed by one of the 2 CSR who just had good from one of the helpless customer but her attitude was amazing I mean credit should go to the TA team for hiring such potentially dumb people. As expected she couldn't do anything much just informed me its damaged and that so called liquid damage and its not covered under warranty and bla bla bla...I told her i need to speak to someone who can give me a solution and not . She made me wait for sometime and then came a guy who was "Raja Rao" or something who informed me he couldn't do much about the issue and asked me to speak to customer service team and gave me this no "[protected]". He informed me that there have been instances where as exception Line manager or head have approved such cases and I need to try mu luck with Customer service dept. I happened to call them so my call was answered by some one I don't remember his name he gave me all the possible jazz he could whats with the warranty and everything and i happened to tell him I had made all precautionary arrangement so on which he happened to ask me what do i want i told him i need a solution as i was promised that i had made a purchase of water resistant phone how it still got damaged so on which he said I will transfer it to my Senior and from here the worst of my experience start.I got connected to "Mr. Bharat Jethwani" so called L2 tech support executive and the worlds worst CSR i ever came across I am not sure what is the outcome of the email on my phone but you should seriously get rid of a**h**** like these a sheer of disappointment he never had answers for my question blamed me for everything and even went on to deny that he cannot transfer my phone to anyone and even disconnected i kept telling him i will screw you but he never cared WOWWWW such is your CSR team just no fear no caring nature for customers what bad can you think of i mean Shame on the entire team who asked me to speak to service center back again.I am at this point of time the most dissatisfied customer you can ever think of and just hating myself to buy SONY phone i mean when i sit back and think even if i had bought other phone also it would have given me the same issue for same problem. Why did i waste my money on such a piece of . I don't think why i should i not get my refund/replacement back for my phone if its not my fault and if i don't get it. I will not stop here... Thanks & Regards, Unsatisfied Customer Sujeet Singh [protected].