Sony India — Faulty Display Pannel in KDL 40NX 650 LED TV- Complaint No 26170511

Address:

Bangalore, Karnataka

My comlaints are open from past 8 days with no solution. NO written reply from Sony on what they found and suggesting. I got only one call from Sony regional office "we are sorry but we cant do anything". My Fisrt complaint #[protected] Launched on July 2. My Second complaint was :[protected] Launched on July 6. Note :- I dont want to hear sorry over the call . I want a written reply from Sony on my complaints below along with estimates that service center is asking for repair of such issue . Please revert back to me in written that Sony cant do anything in such cases and its only consumer who will have wear the cost. Here are the datils:- I had bought my KDL 40NX 650 40" inch LED TV from "Ajay Retail Indra Nagar, 100 Fit road bangalore" on 8-Sep-2012 and paid 73000 Rs as TV cost . Serial number 3255626, Bill no C12/7266, TIN no is [protected]. Suddently on 27th June 2015 my tv gone black with No vedio. I have raised a complaint with Sony service center (complaint no is[protected] which got assigned to Vigneshwar Services ([protected]). After 2 days engineer visited my house and explained me that display pannel is gone and we you will get estimate for this part in 2 days . Onmy query about reason, he said these products are not made in India and designed current level is not as per indian standard . After 2 days I got a call from service center and I was shocked to hear the estimate which is close to 26000 (including parts and service cost). As this TV is close to 2.5 year old this is out of warrenty and hence entire cost has to wear by consumer. Just after this, I went online and search for the same problem and I surprised thousand of other had the similar issue with same product in India (between 2-3 of lifetime) . Its very much clear that its a manufacturing defect and fauly product is being sold to consumers. I understand warrent is over hence company has no responsibility but my question is, is this kind of quality consumer should expect from Sony after paying double the cost comparison to other product. Just after two year TV needs repair of Rs 26000 which is close to 40% of entire TV cost as repair. NOw the only option is either pay other 26000 or throw your 73000 Rs TV to road. I regret my decision to trust and buy sony, I should have bught some local product which anyways has to be thrown after 3-4 years. I have decided to take this matter to higest level and can produce thousand of complaints as proof against the same model. Please take this maater seriously and provide solution. If sony is already aware about the complaints that they are getting from thousand of cusumers than they should stop thier product until this defect is fixed instead cheating end consumers. On my previous complaints, I just got a call from your regional office and they say "Sorry to hear about your TV but you have pay the cost as warranty is over". I want a written email communication on the same that company has checked my complaint regarding the model I am complaining for and they are sure there is no manufacturing defect on the product sold. I request senior management to check some of the consumer forum site for the issues consumer are facing about your product before replying to my email. Please check the below forum where everyone who are struggling with KDL series and answer how come every consumer is loosing thier TV display with 2-3 years of time after product purchase date??? http://www.complaintboard.in/complaints-reviews/sony-bravia-led-tv-l100408.html If I don't receive a satisfactory support and reply form Sony on this, my next step would be taking this matter to consumer court followed by social media along with news media. This is clearly not an issue of warranty, its a question against Sony quality and its product life. Does Sony TV has only 2-3 years of life span? No one want to buy a 80000 Rs TV just for 2-3 of life time and again spend 26000 on tv repair.