[Resolved]  Sony India — Faulty LED Panel

Address:

Kolkata, West Bengal

To Managing Director / Chief Execute Officer Sony India Ltd. New Delhi India Dear Sir / Madam, I bought a television model KDL-32EX650 LED TV vide tax invoice no[protected] dated 15.07.2012 amounting to Rs 43, 900/-, from Pantaloon Retail (India) Ltd, E-ZONE-PT-KOLKATA-SOUTH CITY, 375, Prince Anwar Shah Road, Kolkata, West Bengal 700068. Above set was under warranty for one year, which expired on 14.07.2013. But suddenly on 11.10.2014 there was some problem with the picture quality. I lodged a complaint with Sony India vide complaint no 21478306 dated 12.10.14, as usual process one engineer visited and communicated that there is no need to open the television set, as there is a fault in the panel and same need to be replaced. On hearing this I got shocked, as the set was just 2 years old and I had to spent almost Rs 44K to get it. How a product from company of such a repute can offer such expensive product which would last only for 2 years. On being asked to engineer why this has happened / what is the problem with the Panel - we didn't get any proper answer or explanation, than I insisted that was it due to any fault from our side, engineer confirmed that there is no issue from your end and all he said that he cannot answer anything but replacement is the only solution. On 17th of Oct'14 received a call for service centre stating that the cost of replacement of faulty panel would be Rs 14, 500/-. I am gutted as Sony is supposedly the best and most expensive brand in the consumer durables market and this is SONY's latest technology. When we purchased this, it cost 43900 INR, but how come such an expensive product go for toss in a span of 2 years? I have completely lost my trust in SONY. This is just unacceptable and frustrating. Whereas company spending crores of crores in advertising and to making us fool. Would also like to know what action Sony is taking in my case. Regards, Sanjay Singh Mob :[protected] email : [protected]@britindia.com