[Resolved]  Sony India — Faulty motherboard of LCD TV

Address:

Mumbai City, Maharashtra

My complaint is against Sony india regarding a faulty mother board of my 40ex400 LCD unit.My unit has been in trouble since 3-4 months after we purchased it.In December-12 the mother board of our unit was replaced by a new motherboard by Metal-tech malad-Mumbai who is an authorised service center of Sony.At the time of replacement was assured that there won't be any problem for another 4-5 years, but since September-13 the same problem has occurred.Got in touch with the authorised service centre they say that once again the motherboard has to be replaced for a charge of rs9500 which comes with a warranty of just 3 months from the company itself.Got in touch with the senior manager of Metal-tech but invain...they are not interested in even answering our query...so mailed a complaint to Sony india on 9th October-13 got a complaint no15998824.Its been 15 days now but there is no reply.The service manager says that there is only 3 months warranty on its part, but while getting it replaced was assured that there won't be any issue for another 4-5 years...at the time of replacement paid 9500rs to the service guy and the mother board has to be again replaced with 10 months...What kind of quality product does Sony sell without and service or customer satisfaction that too at a premium price...I just want my motherboard to be replaced free of cost as it is the duty of Sony to stand by their product or any after sales product that has been installed by their own appointed service centre staff... Hope to hear from Sony soon or else will go to the media and will let people know what kind of product and service does a Japanese company is offering to its customer.. thanks Kalpesh.dangarwala.