Sony India — faulty product

Address:

313001

Dear sir/mam,
This is to bring to your notice that i bought (Sony bravia klv-43w772eb s[protected] such a expensive television of your company with the help of loan for our new home on 13 june. We shifted to our new home after 2 months of purchase i. E. On 8 aug 2017 even we got our television delivered after some days of buying due to the shifting date and after that only the usage of television started. Now after 6.5 months that is in feb 2018 voice of the television suddenly collapsed making a humming sound with the display on and when we asked the service man of your service centre he said a update is required in the software to resolve the issue. We believed him. He installed the tv and within 2 days again same problem occurred i called him he came back and took the tv with him and kept on trial n said madam the same software issue i said okay. Now when he came n installed again within 2 days same thing i called him he said keep the internet on it will be okay i did as he said n i restarted the tv and it started working.. Now again after 6 months that is on sept 8 2018 while i was watching a movie suddenly the display went off with the sensor light on. I called the serviceman he picked the television after 2 days and now after checking it up he says motherboard blowed/fused...
Now please tell me what is the result of buying such a costly television from such a good company if it becomes a scrap after 6 n 12 months usage.. I have never heard of that television getting faulty so earlier in its life... When we were kids our parents bought television we never saw them going to the service centres when we used to watch television the whole day.. And now see how much life your company is giving to their products..
As valuing my hard earned money i can’t waste it like this i want my product to get replaced. Its a humble request to you to please do the needful... Here under i am attaching the bill.

Regards

Ankita mewara jain
Udaipur