Sony India — got fake product i. e. sony bravia led 32" tv model no klv 32r412d

Address:

266 Katadanda Road, 743129

Dear sir,
This is rabi shankar shaw from kankinara, kolkata, west bengal. This is to inform you that on 12.02.2020 at around 11 am my sony led tv got fire and burnt out when my wife was watching tv. Actually my wife poused the tv for few time and when she came back after 10 mins she found that the tv got fire and 20 mins after it the flame of tv was extinguished somehow by my neighbour's. On 12.02.2020 i registered a complaint to your company the service request id of which is 59226601 and also today on 17.02.2020 i again registered a complaint the request id of which is 59271942 and your executive called me regarding the visiting charge and all this but i with my wife visited the sony service centre which is located at technoplaza, barasat road, barrackpore. It was very worse situation i never felt till now from any service centres. The representative and executive there behaved and entertained very badly to me and told us that they can't handle this kind of burnt tv and not accepted it and not provided any inspected report for the tv to us. I called your customer care centre from there and that time and your executive told me to mail you all this with images of the burnt tv.
Therefore at the customer point of view i faced a really bad experience from end and i want a full replacement of my 32" sony bravia led tv. I really want to inform you i will definitely take the option of consumer forum if no suitable compensation will be given to me.
Your early response will be appreciated. All the images of the burnt tv and other damages are enclosed herewith.
Thanks in advance.