[Resolved]  Sony India — got my playstation network account hacked and sony won't help in any way

I bought a new ps4 pro on the 28th of may, 2020. I logged-in to my console using my 3 years old psn account.

After 5-6 hours, i received an email from sony saying that "this email confirms that your sony entertainment network sign-in id (Email address) has been changed successfully. If you did not change your sign-in id, please contact customer support at the following address: https://www.playstation.com/support"

I visited the page, and there was an option to call the support. I called them, and ivr said "we are working with limited staff so contact us over live chat"

I contacted them over chat, and they asked me to contact them over email. I sent them an email. It's been 24 hours and no response yet.

At the same time, i tweeted their twitter handle https://twitter.com/askplaystation multiple times, but they will respond back to everybody but me.

Worst experience ever!