| Address: | Moradabad, Uttar Pradesh, 244001 |
I had given my headphone mdr-v55/bc eto sony service center for repairing vide job sheet no. J81808116 dt. 21.07.2018and contacted the service center several times personally. But till date they have neither replaced the above mentioned headphone with the similar one nor given the similar amount product if the same product is not available with the company. As per the company policy if any product is irrepairable either the company will provide the similar new product or replace the product with the same amount product.in my case neither the company is providing the same product which i had submitted to the service center with the above mentioned job sheet nor the company is providing the similar amount product.in lieu of providing the same product or the same amount product the company is providing me the much inferior/ lower quality product and much lower amount product i. E. Mdr-xb 450. For my complaint i had contacted mr. Prashant kumar, service incharge several times telephonically. He as well as service center has turned deaf ear on my complaints and instead of solving my problem they had always given me the reply "ki yehi milega lena ho to lo nahi to jo kerna ho ker lo" and they are continuously misbehaving and giving me mental tension.
This is my final email cum notice to the head of the service center and the company and after one week i will take legal action against the service center as well as the company.
Kamal kanaujia, b-96, ashiyana-i,
Moradabad (U. P.) - 244001 Was this information helpful? | 
