Sony India — Heating issue My Service ID [protected]

Address:

Coimbatore, Tamil Nadu

Sir, I have purchased a new cell and facing a heating problem model no:E5363 IMEI no:[protected] I purchased this mobile in dealer name. The Chennai mobiles cbe on 08/07/2015 with in two days I started facing this issue, I when to my dealer and asked for the problem they they told me to get in to Sony support . So I have talked with the customer care people they have told me if there is any hardware issue with in 7 days we will be replacing the mobile so suggested me to go to an Sony service centre to afternoon they have raised a token for this mobile and I went to a support centre they have updated the software and tried to check the mobile complaint in this battery also draining very fast full charge drains in 4 hours they have checked and noticed the heating problem at the same time customer people also talked with the service centre people, i[censored] r charging for just 10 min large amount of heat coming in this mobile I am consumer buying the product with this company name and support they to telling me if there is any hardware issue we will replace with in 7 days u can check my mobile when I have purchased I am having problem by any person by touching the mobile they can find out the problem I have attached my job card with this after spending 3 hours in service centre several calls to customer care for getting this job card in the service centre as they assured in Sony support with in 7 days any hardware defect replacement will be done but today is my last day I want you people to get in to this matter and replace my mobile I am truly believe that you people will help me to get this issue to resolve and I need the replacement for this phone