Sony India — Home theatre dvd not playing disk

Address:

Hooghly, West Bengal

Service request was made on 2/11/2016, id[protected]. It was picked up on 3/11/2016 by neosa electronics(P) Ltd. they promised delivery within 10 days. but till date they are not communacating with me. They are not responding my call. sony customer care also does not taking proper steps. So what is the solution? the product was purchased on June.will it be in service centre month after month.