Sony India — Horizontal line mark, TV color change

Address:

Bangalore, Karnataka

I had purchased Bravia KDL-42W700B LED TV on june-2014. Right from the day, I have been getting continuous issues and the details are below, 1. Complaint Number not available - August 2014 - Horizontal lines displayed on the screen (Called customer care number and they confirmed that service representative will visit my home. But no one had come) 2.[protected]/Aug/2014 - I again called customer care number and found first complaint was not registered. I re-booked my complaint. After lot of struggle with service person (he is not ready to come home after 6PM and he says he will come only on Saturday. Though his superior instructed him to attend the case after 6PM. but he refused do so. Sony service company also didn't provided alternate service person), he came after 10 days. But by the time the lines got disappeared. Service person couldn't accepted the complaint and they closed it. 3.[protected]/Apr/2014 - Horizontal lines appeared again. Similar struggle with service person and visited home. He agreed to replace the screen after basic check. But he has not provided the reason why it is showing so. Again after lot of struggle with service person (with false commitment) he brought the part after 10 days and replaced. 4.[protected]/June/2015 - Screen color suddenly changed to violet in color. I ensured no change in setting / no other external device is connected. Also checked the Bravia default pictures. All were showing Violet in color. So, i have been facing lot of issue with the renowned Sony brand which i never expected. My worry is that, within a year if so much of issues are coming up (though warranty is available), i afraid of the issues that is going to come up in near future and amount needs to be spend. No surprise that issues can lead upto the amount beyond the purchase price.