Sony India — Improper service of a lcd tv klv-32ex330 in5

Address:

Thane, Maharashtra, 421005

Dear sir,
I have purchased a lcd tv klv-32ex330 in5 @ 32, 900/- from m/s. Snehanjali retail pvt. Ltd, ulhasnagar-3, dist:- thane (Mh), dated 27/1/2013. It has been found from last year, this tv’s image and color should be suddenly low and bright. Not regular. Your dealer persons said, may be power problem, tower problem etc. Etc.
Last 25th november, red color suddenly disappears from the screen and picture showing 2nos………. Like shadow.
Dated:- 9/12/16, again talk with dealer persons and with customer care (Comp. Number:[protected]. But i am sorry to said that, after commitment your engineer or persons not visit to solve it.
Dt:- 16/12/16, in the presents of dealer, again we have contact with customer care (Comp. Number:[protected]. Lastly, yesterday, attained a person (He have not any identity card, that he deputed by the sony or his authorized service center) and he casually show that problem and without touch, installation, suggestion (Actually his target was to collect the visiting charges rs.200/-), he return back to pavilion. That person has not completely solved my complain and i am still waiting for a better response from your end.
Now, please let us know, to whom we expect a good service and when!!
Thanks,
Timir adhikari.
[protected].