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I purchased Sony soundbar (ht- ct 290) through Reliance Digital and it registered a request to Sony for its installation and demo. This service request was registered with ID 54426340 and SMS came to me on[protected] and it was assigned to Clarity Services, AJ-97; 9th Main Road, Annanagar, Chennai-600040. One service person named Kamalakannan (Mobile: [protected]) was given this task. When I contacted him he told me that he would be coming on[protected] and also told that he was trying to contact me over mobile, but it is not true. Anyhow I again contacted him close to 08-00 Pm[protected] to know the status. He was very arrogant and bluffed that he already informed me that he will be coming only tomorrow (i.e.[protected].
My complaint is on the behavior of Mr. Kamalakannan. With such workers, I am pained to see the status of a Japanese company in India. My only question is whether any service personnel can behave like this in Japan? Why only in India, such persons are taking liberty and think they can behave anyway. It is simply because there is no check on such persons. They spoil the image of a reputed company before the eyes of customers.
If no remedial action is taken, I am going to write directly to the top executive about this matter tomorrow. Was this information helpful? | 
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.