Sony India — ISSUES WITH MY PHONE , PATHETIC SERVICE FROM sony.[protected]@r-logic.com

Address:

Bangalore, Karnataka

Hi, I am using SONY XPERIA T2 Ulta from past 11 Months and the handset is in-warranty. Few weeks back i had issues with the mobile SIM(s) not getting detected and i took my handset to R-Logic Technology(P) Ltd in Rajajinagar. They logged a complaint and the folllowing happened:1. The system board was replaced2. The very next day my camera stopped working and i took the same to the service centre. 3. Here they said that the camera is not compatible with system board and they will replace the same4 They took almost a week and then when the part arrived they replaced it and then later they tell that the camera issue is not resolved as the NEW REPLACED SYSTEM BOARD IS ONCE AGAIN FAULTY5. Since then my phone is with them and they are making me run from pillar to post and they say that now they will replace some other part.WORST THING THEY ARE NOT BOTHERED TO KEEP ME UPDATED.. I HAVE TO TRAVEL EACH TIME TO SERVICE CENTRE AND FOLLLOW UP. MULTIPLE CALLS TO THE SERVICE CENTRE MANY ARE UNANSWERED AND REST FALSE ASSURANCES ARE GIVEN . I AM REALLY FED UP AND I WANT MY PHONE REPLACED / REPAIRED AND GIVEN ASAP . SONY needs to understand that customers are not jobless that they have time in the world to keep calling or visiting the service centre. Having brought smart phones which are expensive the service PROVIDED IS PATHETIC .. I have lost faith in this brand and i will never recommend this to any one..PLEASE CONTACT ME ASAP Humera +91 [protected]