Sony India — Job no. 50523702

Address:

Chennai, Tamil Nadu

Saturday I went to the showroom to collect my system after checking with them in the evening and they said yes. But after I reached, they told me to come on Monday as there was no power. And after a lot of struggle, I collected my system without checking. But they didn't returned my defect parts. And advised me to come on monday. I left after paying 11685 as bill amount. Manual paper bill was issued. Yesterday I went back to collect my defect parts and original bill. But they said, the defect parts are sent back to the head office. It's my parts how can it be sent without my approvals? I need it immediately. I absolutely not trusting these guys as they are making me to run around every time. I checked with one of the consumer who came there for his system malfunction, he also has the same issue. Wt the hell u think about ur consumers??? Are we fools to buy ur products??? Most important thing is, my computer bill show as 11161 but I paid more on Saturday. After doing the enquiry only, they had returned my money that I paid excess. This is reduculous. Making us fool again and again. I need my defect parts tone returned to my home.i will not go there once again. Clarity service centre sucks. Am gonna post this in Sony Facebook. And spread across my friends circle to show the real capability of Sony India. Sent from my iPad On 15-Apr-2015, at 4:09 pm, [protected]@gmail.com wrote: Hello, Above is my compliant no. For my laptop issue. I wonder even the response is not provided by the customer care. Better shutdown ur business as u r not capable of providing service. I don't need any auto generated email. I demand someone to check my issue immediately and also give me the Sony escalation matrix Sent from my iPad On 14-Apr-2015, at 8:53 am, [protected]@gmail.com wrote: Hello, My name is Dinesh. Contact no is [protected]. I have given my Sony vaio laptop for service for a month back but so for it was not returned yet. Every time they say, parts has been ordered and head office is not providing the same. But that's not my concern. I need my system to be fixed and returned immediately. So far all of my products are Sony but things like this pathetic and pushing me to not buy or recommend any of the Sony products for me or my friends. I hope u will take my issue seriously and will not test my patience anymore.