[Resolved]  Sony India — Job No - W[protected], dated 14/ 10/2014,

Address:

South Goa, Goa

This is regarding Job No - W[protected], dated 14/ 10/2014, Regarding my HANDSET Sony C 2305 handed over at the Zeal Infotech, Panjim-Goa. Its the 5th time they have taken my handset over this last 4 months. First of Its been 15 days, since they took my handset.I had asked for a stand-by set on the day of handing over my cell phone.The service center informed me that they did not have any and that they would inform when one is available. Its been 15 days I have been without any cell phone and waiting for their call. No Call has come so far regarding the same. Today (30/10/2014) when I called the Service Center at 10:56 a.m[protected], the staff over there cannot give me an exact answer on a stand - by set and when I requested to speak to the Manager, they kept me on hold for an extended period of time only to tell me that the Manager is on other call. My question is " Is there no time for a Customer grievance to be addressed by your manager.Does'nt he have 1 min to talk to the Customer? " Second Thing On the 14th Of October When I finally managed to speak to your Manager at the Zeal Infotech Service Center after waiting for 2 long hrs, he mentioned to me that the REVERSE of the UPDATE which was done the 1st time after which I have been encountering the storage problem its not possible and that the only solution is a New Handset. Upon his confirmation I asked for a Replacement of a new handset. It was told to me that it will take 7-10days for approval of a new handset. Its been 15 days today, when I called the service center they are telling me that the handset is sent to Bangalore for a REVERSE of the UPDATE. When I asked to speak to the manager " I have mentioned above what happened". I called the call center[protected] at 11:09 TODAY (30/10/2014), I spoke to one Anjali. on explaining her the matter she says from her side that the REVERSE is not possible however it depends on the Service Center. Now This entire matter sounds "FISSHY". When I spoke to the Manager on the 14th he enquired with their technician GOPAL, and on confirmation with him he told me that the UPDATE is not REVERSIBLE. Now the call center is telling me that the REVERSE depends on the Service Center.When I asked to speak to the Manager at the Service Center today as mentioned above, he does not want to spare his precious time in answering any questions from the Customers. What is going on? Is the manager and the technician at your Service Center (Zeal Infotech) are not capable of giving a proper answer to the questions of the customers ? Based on the above scenario I cannot trust your Service Center to give me handset with the SO CALLED REVERSE. I think Its just a trick they are playing on me.Hence I want a written statement from the head of Sony India and the Manager of Zeal Infotech stating that the UPDATE has been RESERVED and that I will face no other problem concerning the same, along with my handset when I receive it repaired. ALSO NOTE: As of right now I have no ways of communicating with anyone in my family while I am out. If there is an emergency situation or I find my self in a dangerous encounter or if some one was trying to cause me bodily harm and the only way I can save my self is to make a phone call, Thanks to you guys I wont be able to do so. The reason I say this because just the other day I needed to make a phone call on a emergency situation and all I found in my bag was a tiny little sim-card. You'll now have my cell phone and 21, 000/- rupees which I paid for it. If something was to go wrong with me tomorrow, let it be known that my family will hold Zeal Infotech and Sony personally responsible. I could be in a road accident while ridding my bike. A car could hit me while I am crossing the road. One of One Million accidents or misfortunes could befall me and all I need to do is make a phone call and you guys have my phone. HOPE YOU'LL CAN SLEEP AT NIGHT. From the person reading this email to every desk this email touches to the most highest authoritative figure in the company to the service people at Zeal Infotech and Nishant Enterprises Goa, specially "GOPAL" who by the way we consider to be some one of absolute low moral character. and theres a lot more I wish to say, but I will save it for the COURT. You can use your imagination. I am an educated person. Lobo [protected] [protected]