Sony India — KD-55X85K TV Reboot issue

Address:#4,9th cross, friends circle, Rajeshwari Nagar, La

Request id: 71606796 and 71814015
I am Purchase TV on 02/09/2022, the next of the TV installation every day I am facing an issue with TV.
Issue 1.TV will automatically restart (in a day 5-6 times).
2. Sometimes i am not getting sound(after switch off and on the TV then only i will get sound).
1st time i raise comlpaint, they(Sony service center) said the issue with setup box and they closed ticket but this issue is not with setup box. When i am watching You Tube/watching in pendrive also this issue is happening.
2nd time I raise a complaint and they changed the setup box connection from HDMI to VGA but still the issue is not resolved.
i am shared video proofs(attached in google drive) also but they are not accepting that and they saing this is not a valid video. i don't know why they are not accepting this(your not giving this TV for free)
Google drive link-
Nobody is replaying or taking the issue as seriously, excelated mail 3days back but nobody responding
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