[Resolved] Sony India — KDL-42700B led tv

deekat

from Anantnag, Jammu and Kashmir

Address:

Jammu, Jammu and Kashmir, 180002

Dear sir
I have purchased your product sony led kdl-42w700b having serial no 3254274. It goes non functional after 3years and three months. I have approached to the nearest authorised sony service center. On inspection they noticed led screen not displaying nothing. But power supply is ok. They told me to replace control panel that costs approx 23500/ rs. So high amount for repairing. My question to the sony industry is it failure technology that you have adopted. Or low quality control of parts. I have loosening all trust on your brand. My colleague brought same model of led. Having same fault appeared after one year of purchase. But luckily within the warranty period it was replaced. I t means there was some manufacturing fault of this model. Reparing cost is too high beyond my limit. Kindly help me to sort out my problem and retain trust in your brand. I have attached all details of my product as model* name serial no purchased date. Your service center name as jammu :-vista electronics h, no 526a gandhi nagar jammu tawi.
Contact person:-mr vikram
Mobile no:-[protected]

Customer name as me:- deepak kath
Ho. No 162 ambika vihar talab tillo camp jammu jammu and kashmir.
Contact no:-[protected]. At last my question to sony industry how come i refer to my friends & colleagues to go through your brand. I think u have degraded your quality of your products as of costs savings. Complaint logged with sony is[protected]. I have collected data from around 15 persons having the same problem nodisplay or black screen.in india. So i am requesting what to do next bcoz that want now approx 22000 rs to change the panel. What sony are doing with people of india. They are cheaters. Only to sell products then after to collect money from people. Kindly suggest me.

W/rdgs
Deepak kath

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May 24, 2017

Complaint marked as Resolved

Dear Mr. Deepak Kath, Greetings from Sony India! Thank you for patronizing Sony product. This is in reference to your e-mail dated 23rd May 2017, addressed to us, regarding your Sony BRAVIA TV, Model No. KDL-42W700B, Serial No. 3254274, purchased on 27th February 2014. This is also in reference to the e-mail sent on 22nd May 2017 by undersigned, in this regards. We understand your concern towards your Sony BRAVIA TV. As explained earlier, Display Panel needs to be replaced for satisfactory working of the set. Therefore, the initial service estimate of Rs.21, 676/- was informed to you by Service Centre. This estimate is prepared solely on preliminary investigation of the set. The spare parts charged are on current prices and subject to change. This case has been discussed with the management. We regret that we are unable to comply with your request to repair your product at free of cost or to provide discount on service estimate. We solicit your kind understanding in this regard. We would request you to kindly approve the initial service estimate so that necessary service action can be carried ahead. Assuring you best of our support always. For Sony India Pvt Ltd. With Warm Regards, Shakil Ahmad Customer Relations Officer- North Region Email id is :[email protected] unresolved till date

Sony India customer support has been notified about the posted complaint.

May 23, 2017

Updated by deekat Sir
Job no :- given by your authorise service center as J71236672 located Gandhi Nagar Jammu.sir have collected date of panel problem regarding this particular model KDL-42W700B .from different persons in India are as under:-

1)Mr.Tiwary Ganesh, Mobil no [protected] from Kolkata panel changed 3 times.
2)Mr jithesh p Mobile no [protected] panel problem from Kerala.
3) Subodh Kumar Mobile no [protected] from Gaya.
4) Saurav dua Mobile no [protected] from Pune. Panel problem
5)Nagarjuna Reddy Mobile no [protected] from Pune panel problem.
6)Akhileshwar Singh Mobil no [protected] from Raipur CG panel problem.
7)A.D manor Mobile no [protected], [protected] panel problem.
8) sumit Garg email id [protected]@yahoo.com, panel problem
9) Mr Sudir Kotwal Mobil no [protected]
From Jammu panel problem.
Lot of customers still in my list who had faced same panel problem.some of the above I have talked him.above listed customers face same problem between[protected] manufacturing from sony industry. it has been now 5 - days my Brave led tv still remain as it is.when I wake up early in the morning.i put my eyes towards my Bravia led tv .I think what happen to my favorite brand. I always trust in this brand.i hope trust will remain in my mind.my kids always taunts me Papa what will happen to your brand .my friends uses non branded led running good for the last 5- years.
So Kindly /requesting u to solve my problem as soon as possible.but sony company does not resolve my issue . kindly help me.

W/rgds
Deepak Kath

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Comments

saurav vats

from Mumbai, Maharashtra

It was just about completion of my warranty and my panel has been damaged nothing external but only internal, sony is not ready to accept that at least 3 years of panel warranty has to be given, instead they have given a quotation of 23, 000 and have said to pay.

deekat's [Complaint's author] reply, May 28, 2017

I think what they are doing first they launch product in the market after 2-3 years again collect heavy money form the customers.seriously I am much confused by purchased sony Bravia. They do not have technology.main reason is that for Asian countries quality is low grade and for European countries they supply quality products.that is fact .so we by caught for purchasing sony products...