Sony India — kdl-42w900b

Address:

A2/1402, NANDANVAN HOMES, OLD MUMBAI-PUNE ROAD, Parsik Nagar, Kalwa (west), Thane, Maharashtra, 400605

We have purchased sony bravia model no kdl-42w900b on 17th december, 2014.

Due to unknown reason our display panel got damaged.

We contacted to sony customer care from where, engineer from s. B. Electronics (Authorised dealer) visited our place, and confirm about damaged of display panel. He gave us estimated expense for replacement of display panel and on basis of which we placed our order with sb electronics on 26th december, 2018 and paid an advance of rs 15, 000/-. But till date we have not received our order due to non availability of display panel.

Instead of that we have received offer from sony tv for replacement of old tv with new tv (Model: kd-43x7500f). Firstly we received an offer price of 27, 000/- from sb electronics for replacement of tv which we were ready to pay. But after 2-3 days the price was revised to rs 55, 000/- which we are not ready to pay.

My contention is why display panel is not available for 4yr old tv. Is that after use of 3-4 yrs if any such thing happens to tv we only have to throw the tv as no spare parts are available with sony. Then there is no use of purchasing sony tv as spare parts are not available.

Even if we purchase any sony tv by replacing the old one, there is no surety that if any damage/faults happens to tv, it will get repaired.

Sony should give us replacement of tv at a price of display panel, if same is not available. How sony can charge us more amount, as it is not our fault that display panel is not available sony. It looks like that the sony is trying to sell us new tv instead of providing a solution.

We need proper solution from sony tv for our problem.