Sony India — kdl-43w800c - led smart tv

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Chennai, Tamil Nadu, 601201

Hi, I've purchased a Sony KDL-43W800C LED TV on Oct 2015. It was working fine since then, 3 weeks ago I observed a mild flickering at one edge of the tv with long frequency of time, with in few days it has developed with a horizontal like across the screen and the frequency of time has increased for 3 seconds. I've raised a complaint with sony (#[protected] the service engineer visited has examined and gave a informed as the complete display panel has to be replaced, which costs around 22, 000₹, which is a shock.

Though we have many options in market with the half the price of Sony, we have chosen Sony relying on its quality, but this is highly disappointing, a 70, 000₹ product doesn't last not even for 2 years.

I request Sony to examine the fault part and get it replaced with free of cost since there is no harm or mishandling done from our end.