Sony India — (kdl-48w600b sony tv

Address:

400059

Good Day Sir

We at Sarita Lok Darshan got Sony TV some 2 years back (KDL-48W600B )
@(G-615/616 wing) Sarita lok Darshan, Military Rd, Marol, Andheri East .It is commendable that we did not face any major problems with the TV on 28th of May 2019 the TV was not responding except the red light blinking for three times as so the complain was registered on 29th may 2019 at 1100hrs ( ID NO:[protected] .
Thereafter the complain was indeed attended after more than 48hrs on 3rd June 2019 and was told the processor will have to be changed and would cost rs: 7432/- as agreed was told to pay advance sum of rs: 3000/- which was paid immediately Job no: J91008879 Dated: 31st may 2019. Thereafter repeated calls have been made to the Service center and also to the call center today 11th June 2019 absolutely nothing has been done and could not understand the delay, We sincerely hope that This is NOT the total breach of the agreed code of ethics..
Dear sir such sort of lapses if there are any is unheard of especially with an reputed company like SONY ? We very well understand that with the ever expanding horizons of the company there are delays but will the customer have to suffer in this manner?
For good order sake and for the betterment of the company suggest management should view this matter very seriously as we customers though happy with the quality of the product are "absolutely unhappy" with the after sales.
Kindly be advised that above communiqué is forwarded to ensure that management gets the required feedback. How else will you know about the situation?

Trust we all have a clear CONSENSUS on the above subject - Would highly appreciate fair understanding and compliance on above.

Regards
S. M. Khot