| Address: | Patna, Bihar, 800001 | | Website: | Sony India website |
Sir, My above model TV was running quite well but since one week it is giving a problem. The problem is when I switch on the TV it sometimes starts and sometimes picture did not apper on the screen. After -3-4 gentle knock/thud on the top of the TV /or moving/ or jerking the TV it blinks and picture starts appearing on the screen and TV works very nicely. The picture and sound quality is excellent. The TV switch on/ off button is also needs to be checked, whether the problem is due to that. But my layman"s understanding is that either something is loose or some parts etc. is defective, which is causing the proble. Therefore, I lodged a complan to your All India Toll Free No. on 06.10.2016 and the complain number is 35030394, I am putting up in Patna. The Patna service man visited my residence yesterday i.e. on 13.10.2016 and refused to do anything saying that the TV is old and he would not touch it. Then from your Toll Free service I was advised to put an e-mail to this effect which is narrated above. Since TV Screen and sound is excellent, I feel there is still not time to discard the TV and rather try for its repair. I request you to kindly, look into the matter and suggest the course of action/ option to me.
With Regards.
Rajiv
Flat No. 42, Exhibition Road, Patna-800001 Was this information helpful? | 
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