Sony India — lapses by sony india service provider in goa

Address:

403712

I had got my home theatre system, which was out of warranty, repaired in august 2017 from sony india authorised service provider in goa named nishant enterprises. At the time of submitting the set on 31/07/2017, i was only given a handwritten service job sheet without an authentic job order number. The job order was not even registered with sony india. After due repairs when i collected the set on 03/08/2017, the charges were handwritten on the same job sheet and i was not given a proper tax invoice. Neither were the faulty parts returned back to me. Inspite of following up for the job order number, system generated tax invoice and faulty parts, i have not received them till date. I am now planning to report the matter to the local tax authorities for necessary action from their side since this may be a regular practice by the service provider to evade taxes and conceal business income.