[Resolved]  Sony India — Laptop returned after repair (software) with hardware problem

Address:

Mumbai City, Maharashtra

I have given the laptop to SONY service center in the mentioned city as in address. Earlier the product was encountering WINDOW related issue (software issue) and was out of warranty by three months. I was informed to surrender the product for repair. When my father went to take the delivery on the said date then firstly the executive service center said that it will take some more time and second time they told him that the system is having some hardware issue in keyboard. My father, who is not so aware of electronic gadgets, gave them extension for repair. When my father told me the same and on contacted upon by me they told to collect the system. Finally my father received it back after almost 25 days with the extended warranty of 3 months. Now the product is facing keyboard circuit problem along with booting problem. On inquiring the same, they suggested to surrender the product once again. Now the product is lying in the service center for past 12 days for repair. With regret I want to inform that disconsolate after purchase services are being provided by the SONY service center which was beyond expectation from such a MNC. Regards, Anadi Kaistha [protected]