Sony India — lcd tv, model klv-46w550a

Address:

Shimla, Himachal Pradesh, 171001

I had purchased a LCD TV, MODEL KLV-46W550A, in October 2009. Suddenly the TV stopped taking input from HDMI sources, rest the other modes of inputs have been fully functional. I had reported the same to the customer care and Sony service Centre in Shimla. I was told the motherboard will be replaced and a price of rs 13, 740 was quoted by the service representative. Today I have been communicated by the service representative that the model is, 10 years old hence no customer support can be provided. I would like to know that if you purchase a Sony product you stop providing customer support and services after 10 years. If so then why was it not told at the time of selling the product. If you cannot replace the motherboard of the TV, kindly repair it. If neither is possible than kindly give me in writing that no customer service can be provided if it is 10 years old, so that I may please for justice in the consumer forum.