Sony India — Lcd tv - t400 model - 26 inches

Address:

Chennai, Tamil Nadu, 600096

I had given my lcd tv to the sony service center in velachery on 23rd july 2016 since the power fucntion was not working manually / by remote. After 3/4 days they informed that the mother board is to be changed and i gave a green signal. After three days they informed that the spare parts are not available but i am eligible for 25% discount on any new product i buy. I selected the product and informed them about the led tv - model no. Klv 48w 562d and they informed the price is rs. 55900 but wanted to confirm the dd amount. After several days on august 06, 2016 they informed me the dd amount will be informed only by monday i. E. Today (8.8.2016). I told them i am not happy with the speed and quality of service i am not interested in sony products and went ahead and purchased a led tv of lg make (Despite the fact that i preferred sony products so far) my complaints are:
1.In this era of digital world why it is taking so much time to respond to customer queries? They should be able to tell the availability of parts by click of a button.

2. Why does it take so much days to inform the customer about price of a product while it is available across the counter in your showrooms?

3. The customer service people lack the concern and attention to customers and they respond as if it's company's rules and policy and so on.

I strongly feel sony should be one of the top companies in india for quality and service, but no where near the mark in my latest experience. Now, i am forced to take back my tv set without repairs which i shall do with utter dissatisfaction in my mind.