Sony India — LCD TV went defective within 2.5 yrs

Address:

Chennai, Tamil Nadu

model number : KLV-32BX350 Serial no.: 3281624 The display panel went defective within 2.5 yrs. There was no proper response from the customer care after we registered the complaint. We had to chase them doing repetitive calls and finally an engineer turned up after 18 days of registering a complaint. It was when we were informed by him that the display panel went defective. When asked for a reason he said there is no particular reason for it. He said it would cost Around 18000 and we said we would rather get a new one. We got a call back from customer care after 1 week and this time they said it would cost 10000 to replace the display panel and asked if we are ready to replace it.No proper reply when i asked why it was reduced from18000 to 10000. Please do the needful