Sony India — led android tv

Address:

Thiruvananthapuram, Kerala, 695013

We are very much disappointed with the brand sony as it deceived us with its falsely advertised quality and brand name. We bought an android tv of sony 2 years back on 27th august 2015 paying inr 62000. By mid october this year, vertical bands were seen in the screen and when we contacted customer care, they said display need to be replaced and it will cost inr 25000. I wonder what is the use of buying a brand like sony if it gets faulty in just 2 years. This is such a sad situation and we are dumbstruck on what to do. We contacted the company customer care via mail and they just send us a complaint number[protected] and nothing more than that. Tried toll free number[protected] and the guy was sleepy or something and he disconnected our call without hearing what we wanted to say. Attaching the invoice and service request sheet. We need the tv to be repaired free of cost as its been just 2 years after we bought it.