Sony India — led sony klv-32r302d /s-4609628 not working

Address:

315 Gobind Apartment Near Dharamshilla Hospital Vasundhra Enclave Delhi, New Delhi, Delhi, 110096

Hi,

Since last 2 days my said led tv is not working. We have been trying the toll free number but since yesterday after dialing on [protected] as soon as we slect ivr number 3 the call ends with no response. Today we tried whole day again with no connection finally selected ivr 1 to find some help but again in vain. Spoke to tanveer floor senior executive how has committed a call back from concern team within 24 hrs on [protected].

We are disappointed as how the ivr system for such big like sony can be non functional for so long.

We would appreciate if this mail is treated on priority.

This tv was bought on[protected] against invoice number splaza-03050 from sargam electronics mg road gurgaon & is under 2 years warranty. It is not starting and the red light is blinking