Sony India — led tv 40" 40ex520in5

Address:

Hooghly, West Bengal, 712248

I purchased a 40' colour sony led tv kdl-ex520 in feb 2012. This was my first sony product purchased and as i had heard a lot about sony product quality i blindly bought the product. Now i am facing the vertical lines and distortion on the screen, when approached the customer care (Complaint no[protected], they asked to do the factory settings which i did but the problem still exists. Then an engineer came to inspect the tv. He told me that it was the display panel problem and which needs to be changed and the cost would be around rs. 22000. I mean after paying so much price for a brand that claims to be of best quality i need to pay almost 40% of the tv cost within such short span o[censored]sage makes me think what do you define as quality. When i did some research on the internet on the product i found a lot of people facing this same problem and this to be a manufacturing defect i have found lot of complaints by other buyers and the unbecoming behavior by such a leading electronic brand company like sony. Like other buyers of this model which seems to have manufacturing defect of display panel i also appeal sony company to recall the set and replace the panel free of cost. I don’t know the company will heed the request of so many people.
In the mean time i have decided that not only i but i will request all my known people not to buy any sony products in future.

I also suggest to all other aggrieved buyers to sit on a fixed date to sit before the sony show room in their respective cities displaying that “we boycott sony brands”.