Sony India — LED TV DISPALY PANEL COMPLAINT

Address:

Ernakulam, Kerala

We have brought a new 40” LED Sony TV E65 Series on April, 2012 for Rs.60, 000/- from Cochin, Kerala and during February 2015 on starting TV shows red colour images and lines and we called Service People and they said reason for this Will be display panel damage and since guarantee finished we have to pay around Rs. 18000/-. We are shocked that Just after 2 and ½ years, we have to pay almost 40% of the purchase cost . Then I called Madonna Service Centre Vytilla, cochin Kerala[protected]and the Service Head mentioned that just bring the TV to our service Centre and we will try to correct, first he said amount will be 5000/- and then he said if okay it will cost only Rs.850/-. We feel relaxed and given TV with them on 1st April, 2015 . But 3-4 days later we got a call from Madona Service Centre that Display gone completely and we have to pay Rs. 21650/ for changing the Display We believed on Sony brand and purchased such costly to and now felt so disappointed . I know this is some manufacturing defect from Sony and Please provide us solution to such problem and either replace the panel or tv without costing us any amount since Sony is a very reputed brand... My Address is Rajani Asokan C/o Asokan Behind Excise office, Mamala Po, Thiruvankulam Cochin-682305, Kerala, India Mob: [protected] Expecting a favorable decision from your side at the earliest through mail or Mobile