Sir,
I purchased a 32' colour sony led tv kdl-32ex650 in sep, 2013. Now i am facing the problem of horizontal lines and distortion on the screen.
This is the 3rd time same problem happened in 4 yrs. Already replaced display panel two times.
Against customer care complaint no 44426498 an engineer came to inspect the tv. He told me that again the same display panel problem and which needs to be changed again. I mean after paying so much price for a brand that claims to be of best quality why same problem happened recurrently within such a short period of time.
I would request to concerned authorities to take immediate action on this and get my tv display panel replaced free of cost or replace the tv unit itself as
1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects.
2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products.
So please look into this matter as soon as possible, this is the least customers of such branded company which is so pricey (Because the products are of best quality) can expect from such a big reputed organizations.
Thanking you,
Kaushik sen
Mob.- [protected]
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