Sony India — led tv model bravia kdl32ex550, job no j81601900, no red color, defective panel

Address:

Kolkata, West Bengal, 700078

Last week, the red color disappeared from my tv screen. I lodged a complaint on the toll free number and was assigned to one of their service centre, who deputed their inspector to my residence in kolkata. After inspection i was informed that thtve panel was defective and must be replaced at a cost of a little over rs 13000 which worked out to about 33% of the purchase price. Anyway seeing no alternative, i signed the consent form, and paid the inspection fee. To my surprise and disappointment, i was informed today 3rd july evening that no replacement part was available and hence no repair was possible. However if i chose to buy a new sony tv, i will be offered a 25% discount on the mrp.

I find the marketing and post sales service of sony india most appalling, and as a customer i feel plain cheated. Being a retired employee, i demand service for full repair of my set which is otherwise working. This being a clear case of deficiency in service, i should be adequately compensated. Further, sony india (And any other tv company) should be prevented from following such marketing policy and a suitable law framed to compensate customers for marketing substandard products which are prone to failure and which are rendered beyond repair just about 5 years after sale for lack of parts. Let them declare in a transparent manner how long the service will be available beyond the paltry warranty period, so that any customer can take a proper decision on which brand to buy or not buy. Fleecing of customers must stop.