Sony India — led tv-parts unavailable

Address:

Alappuzha, Kerala, 686534

I am from kerala which was hit by flood recently. I bought a sony tv manufactured in july 2012 (Kdl32 ex650). After the flood, i fought my tv giving blurred and double images. When i contacted sony service centre, they informed meto bring tv to aleppey since they are providing offers (30-40% discount) on all services and products due to the flood. With lot of difficulty, my father took the tv there and they said the panel of the tv has complaint (Service id[protected]. I asked them to change it. For my surprise, i was given a reply that the parts of the tv are not available in market now.
We buy a product spending 40-50k, assuming that we need not spend the same for alteast next 10 years. I opted sony since i had a belief it will have long lifetime and the parts will be easily available.

Please do not try to implement your market strategies to people who are trying to recover from a disaster by forcing them to buy your new products. All the people left the place disatisfied.

I need my tv repaired by you (I do not want to go for local technicians).