Sony India — Manufacturing defects

Address:	Vadodara, Gujarat, 390019
Website:	www.sony.co.in

I have sony led tv model no. Klv32ex330 which has been brought on 2012. Within four years, problems starts arsing, the tv screen is now jumping. I had registered complaint and sony engineer had came and examine the tv. He said this is happen because you "switching of the tv by remote and left it for some hours" he said you have to switch off the main switch immediately when it is not in use.. If we didn't switch off main connection then colors will spilled and screen will damage that is happened with my tv. My question is that, if really this is the issue then your distributor or installation person should has to clearly inform us for same. Now the tv screen is damaged. Who will take responsible for this damage...? I know warranty period is over but this not our mistake that i have to bear the screen cost. If i am or anyone who purchasing brand tv sony because we believe they provide good quality product, we don't see cost but this time i have worst experience ever happened in my life. I had send e-mail to sony india and response also came from ms. Nilima but after listening my issue she is also not replying.