Sony India — mhc-gzx33d(system hang issue)

Address:

Amritsar, Punjab, 143001

Dear Concern,
I am user of sony product and satisfied cust. but recently i have faced problem in my Sony HiFi music system, as per Visit By Sony Engg. at My Location(A-390 ranjit avenue Amritsar) and tell me that some software issue in my system and i have to submit my system in Sony care same was observed by Customer care during FTR, So I went To Sony Centre situated at National Shopping Complex in Amritsar(Punjab) and submitted my System, as per Service Engg. Non availbility at centre they asked me don't worry we can repair your system through our LCD TV service engg., I trusted on them and submitted my system at their service centre and as per them they asked me to collect your system after 10 days due to all KEYS Had gone Faulty and to be replaced. After 8 or 9 Days when I confirm from Centre regarding update status then they told me that required materail to be arranged from Sinagapur and it will take next 13 to 15 days, My concern is this that why they not inform me on same day that they aware about parts non availbilty in India and why they told me when i approach to them.

Rest I want to know that how could you provide after sale service.I think Concern Service Centre Incharge Mr. Gobind is taking lightly Cust. complaints and his bheviour was very rude and argu with me.
Also he asked me that this system is not manufactored now a days so we can not provide proper serivce, but i purchased system two year back now i suppose to purchase new system of Sony in every year to get better service.

I am very much dishearted and feel cheated after all this situation( regarding your after sale service and bheviour of your Senior Executive of Service centre Mr. Gobind.)

Pl. provide me solution as still my sytem at your service centre.

Rgds,
Amit Sharma
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