Sony India — misbehaviour by service centre employees

abhi.bhardwaj01

from new delhi, Delhi

Address:

New Delhi, Delhi

This is to inform you that i have purchase a sony experia mobile on 14th May 2015. while after one month uses suddenly microphone stopped to working. i have visited to service centre (Janakpuri New Delhi) and request to resolve the solution ASAP, but the representative(Pooja) who was attending me has committed me that i have to submit my mobile for two days and i did the same. after two days when i called there Mr Harpreet has attend the call and on asking about my mobile status he just treated me like i was beggar. after a very long discussion he told me that it will take another two days. again i called there and got the same status by Harpreet in rude manner. continuously four time they did the false commitment. still they are not clearing me status of my mobile. Name- Mohseen Ticket Id - [protected] Mobile [protected], [protected]

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Comments

Manpreet Karri

from Chennai, Tamil Nadu

This is regarding Sony LED TV WHICH I have. I had registered a complaint having customer Req no is 38094246. The complaint was assigned to F1 Info solutions and Services Pvt Ltd, Shastri Nagar. The service centre took fifteen days to come and pick up the tv. Now I suppose as per the customer feedback, I was told that I will be given a call to inform regarding the problem in the tv.
On giving the call today, Mr OM attended the call and on asking him the reason for the delay, I was told that we have many tvs to look for.

The way he behaved with me on phone was as if he was trying to threaten me. On asking the service I'd or I card no he said my name is enough.

I urge you to take serious action against such a person. Anyways I have lost faith in the Sony Brand. Ur action and the feedback given to me regarding my Complaint will save ur company's image.

Manpreet Singh
Mob- [protected]